Do You Require a Minimum Purchase?
What Payment Methods do you Accept?
Do You Accept Pay Pal?
What is Your Return Policy?
Shipping and Products Related Questions
Are Your Products New or Factory Reconditioned?
How Long does it take to Process and Ship Orders?
How do I Track my Packages that have been Shipped?
How do You Calculate Shipping Charges?
Which Shipping Method do you Offer?
What is the Delivery Time for Orders?
Do You cCollect Sales Tax?
How do I know what's in Stock on Your Website?
No, at this time we only ship domestically in the United States.
No, we do not have minimum purchase requirements. There is no minimum purchase amount on any order.
We accept the major credit cards from: Visa, Master Card, and American Express.
Yes, We accept Pay Pal as form of payment and you may also pay by using Pay Pal ATM/Debit Card that's available to all Pay Pal's members. The following link will explain how to obtain the ATM/Debit card from Pay Pal. http://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/cps/general/PPPlusCC-outside
We guarantee against manufacturers' defects for 30 days from the date of the delivery. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.
Items may be returned only with prior authorization and must have a Return Merchandise Authorization number (RMA#).
All shipping and handling fees are non-refundable with an exception where HeadOutdoors.com has made an error by shipping an incorrect item to the customer. In this case, the customer must contact HeadOutdoors.com to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. HeadOutdoors.com must be informed of the receipt of incorrect merchandise within a week of the delivery.
Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.
Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA an automatic store credit will be applied once merchandise is returned back to the warehouse.
If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be send to the customer at their expense.
All reimbursements are done in the form of a company credit which can be used towards new orders. Customers may request a refund back to the credit card used in the original purchase, in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card.
Most products are brand new with full manufacturer’s warranty. However, Headoutdoors.com may list factory reconditioned or Manufacturer’s Second’s but only with this condition explicitly noted. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty. The warranty is serviced directly by the manufacturer.
All orders are processed and shipped within 1 to 2 business days.
Once the package is shipped an E-mail notification will be sent with the tracking information.
Most orders are shipped UPS Ground and charges are automatically calculated based on zip code area at the check out screen. Some packages, including oversize and restricted packages, will be shipped by the most efficient method and charged by weight.
FedEx Ground, FedEx Saver, FedEx 2nd Day Air and FedEx Next Day Air are the available shipping options. USPS is used to ship orders to PO Boxes only.
The delivery time depends on the shipping method selected and your destination. Please refer to FedEx time in transit information for each shipping option.
Yes, we collect sales tax on orders shipped to Wisconsin only.
All of the products listed on Headoutdoors.com are in stock unless specified otherwise. If an item becomes out of stock after the purchase, an E-mail notification will be sent to allow the customer the option of backordering or canceling the item.
